Refund & Return Policy
Thank you for choosing Heart of Himalaya. We strive to provide you with high-quality products, and your satisfaction is our priority. Please read our Refund and Return Policy carefully before making a purchase.
Return Policy
- Time Frame: You may return items within 14 days of receiving your order.
- Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Additionally, the product seal must not be opened or tampered with.
- Exclusions: Unfortunately, we cannot accept returns for items with opened seals, as we prioritize the safety and hygiene of our customers.
How to Initiate a Return:
- Contact our customer service team via email at Info@heartofhimalaya.se or by telephone at 0046761989242 to initiate the return process.
- Provide the following information:
- Order Number
- Item(s) to be returned
- Reason for the return
- Our customer service team will guide you through the return process and provide you with a return authorization.
Return Shipping:
Customers are responsible for the return shipping costs. Please ensure that the items are securely packaged to prevent any damage during transit.
Refund Process:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe.
Contact Information
Heart of Himalaya
Address: Bryggvägen 7
11771 Stockholm
Phone: 556736-4517
Email: Info@heartofhimalaya.se
Telephone: 0046761989242
For any further inquiries or assistance, feel free to contact our customer service team.
Thank you for choosing Heart of Himalaya. We appreciate your trust in our products and services.